Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to get in touch with the Online Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable way to contact us. We read every message that comes in and try to respond within two working days. Send your note to [email protected], and where possible, let us know upfront what your enquiry is about — a review you've read, a payment method question, or a general comment about the site. That small detail helps us route it to the right person and get back to you faster.
What We Can Help With
We cover a fair bit of ground on this site — reviews of Australian-facing online casinos, comparisons of online pokies, bonus terms, payment methods and mobile play — so enquiries come in on all sorts of topics. Common reasons readers get in touch include:
- Review and ranking questions — If you'd like more detail on how a particular casino was assessed, or why it sits where it does on our list, ask us directly.
- Corrections — Bonus terms, licensing details and payment options change often at offshore casinos. If something looks out of date, we want to know so we can check it.
- Payment and withdrawal queries — If you've run into confusion around deposit limits, PayID availability, or withdrawal processing times at a casino we cover, tell us what you've experienced and we'll look into it.
- Content suggestions — If there's a topic, game type or casino feature you'd like us to cover in more depth, we're happy to hear it.
- Responsible gambling concerns — If you or someone you know is finding it hard to keep gambling under control, mention this in your message. We can point you towards independent support services, including self-exclusion and counselling options available to Australians.
- Partnership or editorial enquiries — If you represent a casino operator or an industry organisation, introduce yourself and outline what you're proposing.
What Happens After You Send a Message
Every message is read by a real person on our team — we don't rely on automated replies to stand in for a proper response. Our target turnaround is two working days, though it can occasionally run a little longer during busier periods. If your enquiry needs input from more than one person on our team, we'll let you know rather than leave you waiting without an update.
Before You Write In
A few quick checks can save you time:
- If your question is about a specific casino's licence, bonus terms or payment options, check the relevant review first — the details are usually laid out there in full, including wagering requirements and expiry dates.
- If you're outside Australia and looking into casinos that operate without GamStop restrictions, our guide to trusted non-GamStop casinos may already answer what you're after.
- Remember that eligibility to play at any offshore online casino depends on being 18 or over and meeting that operator's own verification requirements — we can clarify how we assess this, but we can't act on your behalf with any casino directly.
Our Commitment to Accuracy
We aim to keep our coverage of online casinos, pokies and payment methods honest and current, and reader feedback is a genuine part of that process. If something we've published affected your experience with a casino — for better or worse — we'd like to hear about it. Reports like this help us keep our reviews useful for the next person reading them.
Thanks for taking the time to reach out. We look forward to hearing from you.